FAQ

If you can’t find the answer to your question in the Frequently Asked Questions topics below, email us (or simply ask on the Live Chat).

Contact lenses
Choosing your fancy dress costume
You're out of stock or I want more than you have in stock
Ordering
Payment
Delivery
Returns and cancellations
Contact
Other

Contact lenses

Please read all instructions carefully before using your new eye accessory. Do not cut corners!
Soak your coloured contact lenses in solution for at least 2 hours before wearing them.
PLEASE DO NOT OVERWEAR.
On the first day, wear for no more than 4 hours. You may then increase this by 2 hours each day, but never wear them overnight.
DO NOT share this product.
DO NOT let this product dry out.
DO NOT wear or use if damaged.
DO dispose of this product 30 or 90 days after opening, whichever the packet states.

How do I put them in?

The product comes with detailed instructions on how to insert coloured contact lenses.

Are they hard to put in?

We provide simple to follow instructions on the product to make your life easier when inserting your coloured and crazy contact lenses.

How long do they last?

When unopened the product has a three year life span. However, as soon as the vial is opened the product has a 30 or 90 day life span (the packet states which). During these thirty days you can wear them as often as you want.

Choosing your fancy dress costume

Can I find measurement details on this site?

Children’s costumes:

SMALL: Age 4-6
MEDIUM: Age 7-10
LARGE: Age 11-14

These are approximate as obviously children can vary in size from age. If you are in doubt, please give us a call and our friendly staff will be pleased to help.

Adult costumes:

ONE SIZE MEASUREMENTS

These are approximate and do vary. We try to give as much information as we can in the product description but if you are in any doubt please give us a call.

Men's 'one size' costumes generally fit up to jacket size 44.
Ladies' 'one size' costumes generally fit between sizes 8 and 14.

Otherwise, sizing information should be included in the item's description. If not, ask us!

I am not sure what is included with the fancy dress costume, the photograph of the image doesn’t relate to the product description?

If the product description is unclear please let us know about it so we can improve our service to you.

Generally, if the photograph includes an item that is NOT included in the package, we will note that this is sold separately. If in any doubt please do get in touch.

I can’t find the fancy dress costume I was looking for on your site, but I have seen it on another site. Is it worth giving you a call?

Definitely! We often deal with the same suppliers as other outlets, so we can probably get hold of the outfit you want. We may even already have it in stock in our shop, so drop us a line and we'll do our best to help. No request is too bizarre!

You're out of stock or I want more than you have in stock

Use the Live Chat feature, give us a call on 01305 839208 or email us, and we may well have the items elsewhere that we can transfer for you - or be ordering them in very soon!

Ordering

How do I order from the website?

Browse the website and when you find something you like, add the item to your cart using the buttons on screen. If you want more than one of an item, either click 'add to cart' several times, or update the quantity in the checkout screen, which can be accessed at any time at the top right of the screen.

Your cart can be viewed at any time, and items can be added to or removed from your order at any point until you process your order by clicking 'proceed to checkout'.

I have just submitted my order online, can I add something to it.

Sorry this is not possible online. When you submit your order online you are processing your own payment transaction though the bank secure server and your account is pre-authorised. We do not have access to your account details so cannot increase the amount that has been paid. However, if you buy several products separately, just add a note to one of them specifying that you'd like the postage combined and we'll refund the extra postage you've paid. As usual, if in doubt about any of this, call us on 01305 839208!

Do you accept international orders?

Yes we do. Delivery takes longer depending upon the Country. Payment is processed in Sterling.

Large orders (over £30) may cost more to send, so you'll need to email us to get a quote for these. We aim to reply within 24 hours.

How do I know if you have the item in stock?

We endeavor to keep all items in stock which appear on our website. Out of stock products will be marked “out of stock”, but if you urgently need the item get in touch and we may have one elsewhere that we can transfer to the site for you. Obviously there will be times when items slip through the net in which case we will let you know as soon as we can that the item is out of stock and offer either a refund or a replacement.

Where do I enter my discount code?

Discount codes are added in STEP 2 of the payment process. If paying with PayPal you will first be redirected to PayPal, where you will login and provide your postage address, and then come back to our site before you confirm your payment, where you can then add any discount codes.

Payment

How do I pay for my order?

We accept all major credit and debit cards, as well as PayPal and Google Wallet.

If I pay online with a card is my payment secure?

Yes, we use Sage Pay and guarantee that every online purchase you make from us is secure.

Does my card get charged when I place an order?

No, your card does not get charged until we process the order. Your payment is pre-authorised by the bank through their secure server. However, this does not guarantee that the payment will always be successful. If, for some reason, the payment fails, we will contact you either by telephone or by email and ask you either to re-submit the order online, or attempt payment in another way. We currently cannot take payment over the telephone.

I am buying a fancy dress costume for a present for my friend, can I pay with my card and get it delivered to my friends address?

Yes it is possible to do that, there are separate sections for billing and delivery address, add your friend's address to delivery details.

Delivery

How will my order be shipped?

Orders are shipped either by Royal Mail or by Interlink Express. Our default method is second class delivery, which aims to get there in 3-4 working days. The next level up is first class, which should get there in 1-2 working days. If you need the item(s) urgently and have selected Next Day Delivery this will usually be sent by Interlink, however this will depend upon your postcode as some addresses in Scotland, Ireland and the Isle of Man will be sent by Royal Mail Special Delivery. This will not affect the price of delivery.

Please note that for international deliveries we cannot guarantee delivery times as they are subject to customs clearance in the destination country.

Can I pick up my order from you directly?

Yes you can. Our warehouse is open Monday to Saturday, 9am to 5.30pm. See the map on our contact page -- we are on Great George Street, Weymouth. If you're planning on picking up from here please state it in the order note or just email or call us, so we can arrange a refund of postage costs and a time for collection.

When will my order be dispatched?

We aim to supply an efficient and prompt service and endeavor to dispatch orders the SAME DAY if received before 4PM. During busy periods this is sometimes not possible, so if you need an item b a certain date get in touch with us prior to ordering or add a note at the checkout so we know it's high priority.

Can I track my order?

Yes. With both Interlink and Royal Mail Special Delivery you will be sent a tracking number in your confirmation email, if you have selected either "recorded delivery" or "next day delivery". Basic postage (i.e. first and second class) cannot be tracked.

I think my order may be late, what should I do?

There are some rare occasions when delivery fails to meet expectations. Standard post delivery will usually arrive within 4 working days, but if your item has not been received within 14 days (or 28 days for airmail) please contact us and we will arrange redelivery or refund.

I received my package but some or all of my goods are damaged. What should I do?

Please let us know as soon as you receive your goods (and definitely within 3 days) if they are damaged, faulty or incomplete. We will let you know what you need to do next - we'll usually be able to replace the item or refund you.

I have ordered online and requested next day delivery, but now realise you are in Weymouth can I come in and collect it instead and get a refund?

You can come and collect it from us, please let us know you intend to do this and we can refund the postage cost online.

I have just realised that there is an error on the delivery details sheet, what can I do?

The best thing to do is to send us an email outlining the error as quickly as possible, and then give us a call and reference the email with the corrections. Incorrect postage information can result in delivery being delayed, so if ANYTHING is wrong then please let us know.

Returns and cancellations

Do you have a returns policy?

Yes we do, please visit our terms and conditions for more detailed information on the return policy which mentions that: if you are not totally satisfied with your purchase you can return it to us in SEVEN Days from the date of invoice in the condition that it was dispatched to you.

What do I do if I need to cancel my order?

As we aim to process all orders within 24 hours of receipt, so please call us as soon as possible to cancel your order.

Contact

Can I get in touch with you?

Of course! Our telephone number is 01305 839208 and our friendly staff will be pleased to help. You can also email us, join our Facebook group, or follow us at Twitter.

What should I do if I am not happy with the service I received?

Let us know straight away. We work very hard to keep our customers happy, so if our service has not met your expectations, we are very sorry! We always like to know if problems occurred so that we can work out what happened, provide a prompt solution, and if possible stop them reoccurring.